Privacy Policy

1. Who We Are

pe999 is Bangladesh's trusted online casino and sports betting platform, proudly serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all of Bangladesh. For the purposes of this Privacy Policy, pe999 is the data controller — meaning we determine how and why your personal data is processed when you interact with our platform.

If you have questions about how pe999 handles your data, you are welcome to contact our support team at any time. Contact details are provided at the end of this policy.

2. Information We Collect

pe999 collects personal information in two ways: information you provide directly to us, and information collected automatically through your use of the platform.

Information You Provide Directly

• Full name, date of birth, and national identification details provided during registration.
• Contact details including email address, mobile phone number, and residential address.
• Payment information such as bKash, Nagad, Rocket, or Upay account numbers, and bank account details where applicable.
• Identity verification documents (e.g. National ID card, passport) submitted during KYC verification.

Information Collected Automatically

• Device information: IP address, browser type, operating system, device model, and screen resolution.
• Usage data: pages visited, time spent on the platform, game sessions, bet history, and navigation patterns.
• Cookies and similar tracking technologies used to maintain your session and personalise your experience.

3. How We Use Your Information

pe999 uses the personal information we collect for the following legitimate purposes:

• Account creation and management — to set up and maintain your pe999 account, verify your identity, and process transactions securely.
• Regulatory compliance — to fulfil KYC obligations, anti-money laundering checks, and age verification requirements (21+ only).
• Customer support — to respond to your enquiries, resolve disputes, and provide technical assistance in a timely manner.
• Service improvement — to analyse usage patterns, fix bugs, and improve the quality, security, and performance of the pe999 platform.
• Responsible gaming — to monitor gambling behaviour, identify at-risk players, and enforce responsible gaming safeguards including self-exclusion requests.

4. Legal Basis for Processing

pe999 processes your personal data on the following legal bases:

Contractual Necessity

Processing your registration details, payment information, and game history is necessary for pe999 to perform its contract with you as a player. Without this processing, we cannot provide our services.

Legal Obligation

Certain activities — such as KYC identity checks, age verification (21+ only), and anti-money laundering monitoring — are carried out because pe999 is legally required to do so under applicable regulations.

Legitimate Interests

pe999 may process certain data on the basis of its legitimate interests, such as improving platform security, preventing fraud, and analysing aggregate usage trends to enhance the overall player experience. We balance these interests against your rights before proceeding.

5. Sharing Your Information

pe999 does not sell, rent, or trade your personal information to third parties for their own use. We share your data only in the following limited circumstances:

• Service providers: payment processors, identity verification partners, and IT infrastructure providers who assist us under strict data processing agreements.
• Legal and regulatory authorities: when pe999 is required by law, court order, or a lawful government request to disclose information.
• Fraud prevention: sharing information with relevant bodies to detect, investigate, or prevent fraudulent activity, money laundering, or criminal conduct.
• Business transfers: in the event of a merger, acquisition, or sale of pe999's business, your data may be transferred as part of that transaction under equivalent privacy protections.

In all cases where pe999 shares data with third parties, we require contractual guarantees that your information will be handled securely and used only for the purposes for which it was disclosed.

6. Cookies & Tracking Technologies

pe999 uses cookies and similar technologies (such as local storage and session tokens) to keep you logged in, remember your preferences, and analyse how our platform is used. Cookies are small text files stored on your device by your browser; they do not contain executable code and cannot access other files on your device.

You can control or disable cookies through your browser settings at any time. Be aware that disabling certain cookies may limit functionality — for example, you may be unable to remain logged in. pe999 does not use third-party advertising cookies or sell cookie data to advertisers.

7. Your Data Rights

As a pe999 player, you have the following rights regarding your personal data. To exercise any of these rights, please contact our support team using the details at the end of this policy:

• Right of access: you may request a copy of the personal data pe999 holds about you at any time.
• Right to rectification: if any of your data is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: in certain circumstances you may request that pe999 delete your personal data. Note that legal and regulatory retention obligations may prevent full erasure.
• Right to object: you may object to processing carried out on the basis of legitimate interests or for direct marketing purposes.

8. Data Retention

pe999 retains personal data only for as long as necessary for the purposes outlined in this policy, or as required by applicable law:

Active Accounts

Data is retained for as long as your account remains open and active on pe999. You may request account closure at any time by contacting [email protected].

Closed Accounts

After account closure, pe999 retains your data for the minimum period required under applicable financial, anti-money laundering, and gaming regulations. Once that period expires, your data is securely deleted or anonymised.

Transaction Records

Financial transaction records, including deposit and withdrawal histories, may be retained for longer periods where required for audit, compliance, or dispute resolution purposes.

9. Data Security

pe999 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting staff access to personal data on a need-to-know basis, and regular internal security reviews.

While pe999 takes all reasonable steps to secure your data, no online platform can guarantee absolute security. In the unlikely event of a breach that may affect your rights, pe999 will notify affected players as promptly as practicable and take immediate steps to mitigate any harm.

10. Children's Privacy

pe999 is strictly an adult platform for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, you are not permitted to register an account or use any pe999 services. If we become aware that data has been collected from a person under 21 without verifiable consent, we will immediately delete that information and close the associated account.

If you are a parent or guardian and believe your child has provided personal information to pe999, please contact us immediately at [email protected] so we can investigate and take appropriate remedial action.

11. Changes to This Privacy Policy

pe999 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will update the date at the top of this page. For significant changes that affect how we use your personal data, we will make reasonable efforts to notify you directly via email or an in-platform notification. Continued use of pe999 following any update constitutes acceptance of the revised Privacy Policy. We encourage all players to review this page periodically to stay informed.

12. Contact & Data Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pe999 handles your personal data, our support team is available 24/7 and aims to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).

Email us at: [email protected]