Responsible Gaming

1. Our Commitment to Responsible Gaming

pe999 operates as a safe, reliable platform built on the principle that gambling must always remain a voluntary and enjoyable leisure activity. We never encourage players to gamble beyond their means, and we actively monitor for patterns of behaviour that may suggest a player is experiencing difficulty.

We provide every registered pe999 account holder with free access to a range of responsible gaming tools. These are not hidden behind menus — they are prominently available in your account settings and can be activated instantly. We also train our support staff to identify and sensitively approach players who may need assistance.

pe999 is proud to serve the Bangladesh gaming community and we understand the trust players place in our platform. That trust includes knowing that if gambling ever becomes a source of stress or financial strain, pe999 will be a partner in helping to resolve it — not a barrier.

2. Age Restriction — 21+ Only

pe999 strictly enforces a minimum age of 21 for all players. Gambling is an adult activity and pe999 will never knowingly allow anyone under the age of 21 to register an account, make a deposit, or participate in any game. All new accounts undergo identity verification (KYC) to confirm the player's age before any real-money activity is permitted.

If pe999 suspects or discovers that an underage person has registered an account, that account will be suspended immediately, all funds will be frozen pending review, and the matter will be escalated according to our compliance procedures. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.

3. Recognising Problem Gambling

Problem gambling can develop gradually, and it is not always easy to recognise. The following are warning signs that gambling may be becoming a problem for you or someone you know:

• ●Spending more money or time gambling than you originally planned or can afford.
• ●Gambling to recover money lost in previous sessions rather than for entertainment.
• ●Feeling irritable, restless, or anxious when not gambling or when trying to cut back.
• ●Neglecting work, family, studies, or personal responsibilities because of gambling.
• ●Borrowing money, selling possessions, or taking out loans specifically to fund gambling.
• ●Hiding or lying about gambling activity to friends, family, or colleagues.

If any of the above apply to you, please consider using one of our responsible gaming tools below, or contact our support team for a confidential conversation. You do not have to manage this alone.

4. Your Responsible Gaming Tools

pe999 provides a comprehensive set of tools to help you gamble responsibly. All tools are available free of charge and can be activated immediately through your account settings or by contacting our support team:

5. Tips for Gambling Responsibly

Following these practical guidelines will help ensure your pe999 experience remains enjoyable and within healthy boundaries:

• Set a strict budget before each session and stop playing when it is reached — never chase losses.
• Treat gambling as entertainment, not as a source of income or a financial strategy.
• Take regular breaks during sessions — step away, refresh, and reassess before continuing.
• Never gamble when you are tired, stressed, emotionally upset, or under the influence of alcohol.
• Keep gambling separate from your everyday finances — use a dedicated payment method (e.g. a specific bKash wallet) solely for gaming.
• Talk openly with trusted family or friends about your gambling activity — transparency keeps habits in check.

6. Protecting Minors

pe999 takes the protection of minors extremely seriously. Our platform is intended solely for adults aged 21 and above. Under no circumstances will pe999 knowingly allow a person under 21 to gamble on our platform. All accounts must pass identity and age verification before any real-money activity is permitted.

If you share a device or household with minors, we strongly recommend taking the following precautions to prevent underage access to your pe999 account:

Recommended Precautions

• Always log out of your pe999 account when you have finished playing, even on a personal device.
• Never save your pe999 username or password in a shared browser or device.
• Install parental control software on shared devices to block access to gambling websites.

7. Getting Help

If you believe gambling is negatively affecting your life or the life of someone close to you, please reach out for support. You do not need to be in crisis to ask for help — early intervention makes a significant difference. pe999's support team is available 24 hours a day, 7 days a week, and all conversations are treated with complete confidentiality.

Our team can assist you in activating any responsible gaming tool on your account, discussing your concerns, or initiating a self-exclusion or time-out. We respond to all responsible gaming requests on a priority basis — typically within 1 hour during Bangladesh Standard Time (BST, UTC+6) business hours, and within 4 hours at all other times.

Contact our responsible gaming team: [email protected]

8. Self-Exclusion — How It Works

Self-exclusion is a formal commitment between you and pe999. When you request self-exclusion, your account is deactivated and access is blocked for the duration you select (minimum 6 months). During the exclusion period you will not be able to log in, make deposits, place bets, or receive any promotional materials from pe999. Any pending withdrawals at the time of self-exclusion will be processed normally.

To request self-exclusion, contact our support team at [email protected] with the subject line 'Self-Exclusion Request'. Please include your registered account email address and the exclusion period you wish to apply. Your request will be processed within 24 hours and confirmed by email. Once confirmed, self-exclusion cannot be reversed before the exclusion period expires — this is by design, to provide a genuine cooling-off period.